At Cero, your satisfaction means everything to us. If something isn’t right, we’ll do our best to make it better.
Refunds
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Full Refund: If your order didn’t arrive or you received the wrong items.
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Partial Refund: If part of your order is missing or not up to our standards.
Refunds are always processed through your original payment method.
On Delivery
Please check your items when they arrive. If anything feels unsatisfactory, you can return it to our driver immediately.
For food safety reasons, we can’t accept returns later. Any concerns should be raised within 24 hours of delivery.
Exchanges
We replace items only if they are defective or damaged. Just email us at mama@cerook.com.
Cancellations
Changed your mind? No problem — you can cancel your order within 3 hours of placing it. Contact us on WhatsApp +971 50 659 2853 or email mama@cerook.com.