💵 Can I pay by cash on delivery?
Yes! You can pay by cash or card upon delivery — just choose your preferred option at checkout.
❌ Can I cancel my order and get a refund?
If you need to cancel, please contact us as soon as possible before your order leaves our kitchen.
Once dispatched, cancellations or refunds may not be possible since our meals are fresh and temperature-controlled.
🧊 How do you deliver chilled goods?
All Cero meals are fresh, not frozen. We use a refrigerated cold-chain system to ensure your food stays safe, cool, and ready to eat when it reaches you.
♨️ What is sous vide?
It’s a gentle cooking method where food is sealed and cooked slowly at precise temperatures.
This locks in nutrients, moisture, and authentic flavour — just like “OK Mama” would do it, only smarter.
🕌 Are all Cero meals HALAL?
Yes, everything from Cero is 100 % HALAL certified.
Every ingredient and supplier is carefully verified for compliance.
🎉 Can I place a large order for an event or office catering?
Absolutely! Whether it’s a corporate meeting, gym group, or family gathering, Cero can cater.
Drop us a message at [insert WhatsApp / email] and we’ll help you plan the perfect order.
🚚 I want to order Cero but my area isn’t in the delivery radius.
We’re expanding fast!
Send us your location request, and we’ll notify you once delivery reaches your area. You can also pre-register your interest on our website.
🏠 What if I’m not at home when my order arrives?
Our delivery team will contact you upon arrival.
If you’re unavailable, we can reschedule within the same day (subject to route availability).
As Cero meals are chilled and perishable, we can’t leave them unattended.
⚠️ What if I have food allergies?
Your safety comes first.
All packaging lists ingredients and possible allergens clearly.
If you have severe allergies, please check the label or contact us before ordering — we’re happy to assist.
♻️ Can I recycle the vacuum packs?
Yes!
Our vacuum pouches are recyclable where facilities exist. Simply rinse and drop them in the plastic recycling bin.
Cero is continually working toward more eco-friendly packaging — because clean food deserves a clean planet. 🌍